4th March 2017
A big thank you to Rio and their salesman Paul R!
I was struggling to get a hard to find high-end piece of audio equipment, and in my search I'd been badly let down by one of Rio's competitors. Paul was helpful and quick to respond to my questions by email and phone, and as I result of Paul's help I was certain that Rio had what I wanted.
Rio were the only company in Aus that had stock, and were considerably cheaper than their rivals who were advertising the same equipment, but who were stating they were out of stock.
I ordered, and on doing so I got an unexpected but welcomed discount on already very good price.
Item arrived in just over a week, from Victoria to Perth, tracked all the way.
I'm delighted with the item, and with Rio's service and the price. Happy to recommend and to use again
Thanks Paul

Mark Siddoway
Perth WA

15th February 2017
Happy as a Pig in ....  the Canton DM55 Sound Base is awesome and honestly couldn't rate it any higher
Thanks Jason for the Recommendation and love the speedy delivery ..... "I'll be back ...."

Michael Stavros
Geelong Vic

22nd January 2017

Hi Rob

Thanks for the advise on the amplifier, bought online and shipped quickly to QLD ... thanks for the price too it helps when your on a budget... now lets see if the wife will let me squeeze for some speakers...... ;)

Jules Arlove
Brisbane QLD

18th October 2016

Quick thanks for the service, and you guys sorting it out even though Foxtel screwed up our system after your install..
Thanks to Ivan for his patience and honesty
Speak Soon

Mick Dunne
Noble Park Vic.

25th June 2016

Hi Guys,

Quick note to say thanks again for honoring the deal even though the sale was over.. will be back to buy more.

Dale Sidle
Kew Melbourne

13th May 2016

Hi RIO Online Team,
I just wanted to drop a note to say thanks for the awesome customer service through this purchase process.

22nd April 2016

Thank you Jason
We appreciate you taking the time to do this.
Look forward to hearing from you when the speaker cover comes into your store.
We were a bit hesitant in ordering this sound system online but the advice and product information you provided on the phone was very good, it felt like we were receiving honest service and advice.
The order and delivery process was smooth and now the follow up support you are providing is very good.
I would also like to add that the delivery firm you use is very good. When I rang them, I found they are customer focused and were able to give me an approximate delivery time window which was very helpful.
Overall the phone and online experience with you and your store is matching an in store service.
We are pleased to recommend your service.
Thank you.
Best regards

7th March 2016

Quick and fast and on time! If your online store is this good, wow... can't wait to come down to Melbourne
see you guys soon and thanks!
KC Dean. NSW

21st February 2016

Team RIO
Thank you family loves the new cinema system and we are so happy the kids want to stay home!
Installation was professional, an Ivan was very professional to say the least... Thanks and we will be back
Robert Tacchi

16th January 2016

Hi Jason,

Thanks for the advise and the quick service in repair of my old Onkyo receiver, definitely will be in to buy my new sound system from you guys soon.
Stan JD.

29th November 2015

Hey mate, just wanted to say that I'm in love with my new system and room. It's actually too loud! haha. Ivan is an absolute gun and such a gentlemen. Here are a couple of pics of the room. Just need a few pics around the place now. Thank you once again for helping me achieve one of my dreams
Michael MalKoun
Mulgrave Vic

23rd October 2015

Good Morning Paul
Thanks the earphones were delivered this morning and they are wonderful.
Appreciate the reliable and honest service.
Thanks Again
Vicky Wallhausen

15th October 2015

Hi Rob,

Thank you so much for your advise and really happy with our online purchase, thanks again we will recommend
Sofy Whitehall
Canberra ACT

27th September 2015

Hi Paul
Just wanted to let you know the tv and audio install for Elm street in North Melbourne was awesome. TV looks fantastic and the in-ceiling speakers are amazing. The subwoofer and amp all fit into the space perfectly. Ivan was lovely and did a fantastic job.
We will likely come in and see you in the not to distant future about some headphones and other bits and pieces.
Thanks again for all your help
Anna North Melbourne

25th September 2015

Hi Paul / Team,
I would like to first of all thank you for the wonderful system installation at my residence recently . I would also like to really appreciate quick response in regards to my screen adjustment that was done post installation. Your work and professionalism was excellent and I wish you all the best for the future.
I would certainly be referring all my family and friends for your great service…keep it up !!
Kind Regards,
Bhupinder Mata

10th July 2015
Good morning Rob,
I apologize for not doing this sooner but I wanted to let you know my experience with Rio Sound & Vision was nothing short of excellent. Too often people are quick to criticize company's and there staff, yet never provide positive feed back and this is why I feel it necessary to write this email.
From the very first moment I communicated with Rio no one ever told me I needed this or that - they allowed me to explain my needs and wants and convert that into a package that was not only affordable but professionally installed. I would like you to pass on my gratitude to Ivan who carried out the install with extreme professionalism and exceptionally high standards. He also managed to operate in less than perfect circumstances and gave allowance for me to be less than prepared.
From my entire family we would like to thank the entire team at Rio for our sensational Home Theater setup. My last point is directed solely at you Rob, that is to acknowledge your professional and forthright customer service both on selecting the most suitable items and providing exceptional pricing for our budget.
Again thanks for all your assistance and I hope to deal with you again for future services.
Kind regards,

Paul Cross
Melbourne Vic.

18th April 2015

Hi Jason and Team,

Thanks again for your knowledge and the NO Pressure Sales, I am delighted that we finally chose your firm to complete our Theater System, and I must say thanks again! Family loves it and we are delighted that our kids are now wanting to stay home..
Best Regards
Michael A.
Brighton Vic.

20th February 2015

Amazing Amazing Amazing, ordered my TV yesterday and its here today? WOW Speed and Quality THANK YOU
Brighton NSW

18th February 2015

Hi Jason

Thanks again for the advice you really know your stuff and honestly you made it soooooo easy
Klipsch THX System Sounds awesome and couldn't have asked for a better deal or installation (usually don't come in one sentence) thanks again and see you very soon for a new projector

David - Pascoe Vale
4th January 2015

Hi Paul,
Just wanted to mention that the speakers arrived today - much quicker than I anticipated. These 'promo redemption' things usually take a lot longer!
Bit of a shame Transformers is seemingly the only movie I can test Atmos with! ;)
Thank you so much for your quick assistance for all questions, and at all hours of the day. I really appreciated it, and you can be sure I'll be recommending Rio to everyone.
Plus, the ONKYO receiver is beautiful! :)
Thanks again,

24th November 2014

When will you open in NSW ? We need good audio people like you lot !

Thanks again Jason, your experience and knowledge over the phone was professional and honest.

My Klipsch La-Scarla's Sound Awesome and I am coming back to buy more

Keep up the good work

Kevin Dunne


11th October2014

Best Price and Service ! Advice was spot on happy to recommend anytime, will buy again


Shane McGee


22nd August 2014

Guys, great work since we cant rely on the Postal System here !

You guys followed through and sorted my delivery with minimum fuss... thanks again, happy camper now..



18th August 2014

Thank you guys! Just had our home theater installed and WOW !

Strongly recommend you guys from the approach to completion, amazing! Family Loves It!




7th July 2014

I just received the speakers,  and I love them!
Thanks for such good customer service and for such quick email replies (I don't think I've seen any company reply so fast!). I know the wait was necessary because of the shipment but not taking into account of that, the delivery was quite fast!
And again, my thanks for the speaker wire! Saved me from going out and having to buy some.
I'll be sure to purchase from you guys again if the need arises

Yuzhou / NSW

22nd June 2014

Hi Paul

Thanks for everything - love everything you supplied and looks great in the TV room.
I will recommend you and Rio every chance I get for your excellent service.

Edd / Glen Iris Vic

15th May 2014

Hey Guys,

Thanks for an awesome cinema system ! My THX Klipsch System sounds awesome and wow those subs kick some power !
Great service and great installation will recommend you guys anytime...

Thanks heaps !
Vito / Sandringham Vic

1st April 2014

Good Morning Robert,

I’m sorry I haven’t emailed you earlier… I just wanted to advise you that we received the Yamaha in such a great time frame.
Thanks you so much for your and Pauls great service. We will be needing more things as well as for my brother’s new place so I will be in touch…
Again thank you.

Kindest Regards,
Anastasia Skanavis / Datalec Services NSW

8th February 2014

Hi Paul,

Speakers and Amp arrived in the post today. By far the best deal!
Thanks for your help, I'll be sure to recommend you to family and friends in the future

Dave Porcelli / Eastwood NSW

16th January 2014

Hey Guys,

Thanks again for the great service and home theater system provided, simple, clean, and sounds LOUD !
LOVE IT ! Surely recommend you guys!

Tony / Elwood VIC

20th December 2013

Super impressed with the end product, sound, picture and installation process. A massive thanks to everyone I have spoken to at Rio Sound and Vision in Hampton as we planned our new house and theatre room. Ivan installed the home theatre package we had chosen and the screen was a perfect fit. Thanks to Adrian, Rob, Paul and Ivan for all your efforts. Ivan during the install did a fantastic job and given this was a new house I was concerned about mounting the speakers in the ceiling given that pre wiring was done prior to Rio installing the system.

The results were fantastic and my wife and I are blown away literally with the quality and the sound. Fantastic job and I cannot wait to purchase the next item from Rio. Well done and wishing you all a very happy Christmas

Adrian Rees / Hampton

29th September 2013

Hi Paul.

Thanks for prompt delivery & hassle free ordering. Must compliment direct freight also, good friendly service. 2 days is pretty good from Melb to Bris. Yamaha rxv 2075 works great. I'm on-line & think Pandora is great.
Internet radio works well, but trying to sign on & connect to vtuner. Not successful yet. I am supposed to put in my vtuner ID of the unit. Not sure if I got the right ID I looked at set up & network etc & I see the unit name RX-V 2075 + the number, but no go. Must be doing something wrong. You need to sign up to be able to use' bookmarks ' so you can save your favorite stations.
I'll have to speak to my son in law if I can't get it.
Anyway thanks again.


4th September 2013

Hi Rob

Again thank you for your exceptional service, 5th purchase now from you and I must say your products are awesome!
The Wharfedale Opus are a beautiful piece of work and sound unbelievable to say the least!!!
Thank you again for convincing me, purchase well worth the mention!

Geoff / Armadale

7th August 2013

Hi Paul,

Thanks for email, everything arrived, already connected, awesome, 


21st July 2013


Thanks again speakers delivered perfectly with out a hitch! and thats all 8 !!
Pioneer LX Amp you guys recommended sounds awesome and thank you for your honesty! Very hard to get this anywhere!!
Recommending my mates to you!

Sam Tuzio / Queensland

10th July 2013

Hey Guys,

Just want to say thank you for the C4 and C2 Speakers, these Dynaudio Speakers are brilliant and sound quality is exactly what you guys mentioned!
Boxes and speakers came perfectly delivered and wow the service was fast ! Kudos to RIO !

Michael Thornton / WA

4th June 2013

G'day Paul !

The RS180 Headphones arrived tonight,
First Impressions, they are great! What a Sound even on Sky News but really wonderful on Foxtel's Premiere Movie Channel
At First I couldn't get them to work but then I found some new obscure technology.... the power switch... On and Off !
What do you know it sprung into life !!
Many thanks!

Conrad Dexter / Cheltenham

16th May 2013

Hi Guys,

Just a quick one to say thanks again for the service over the phone and the final purchase. Goods arrived immediately and all is 100%
Projector, speakers and amp are ready and firing and wow wow wow !!!
Your advice, knowledge and price are far better than anyone I have dealt with!! Kudos to RIO and the Team !!

Thanks again!
Steve McLaren. / WA

10th April 2013

Hi Paul,

Received in excellent condition last Friday.
A fantastic transaction all around - will absolutely recommend to everybody.

Peter Stobart

9th April 2013

Just Bought an RXV473 Amp, referred by an awesome guy named Ted.
Very insightful, honest and extremely helpful ! He's created an advocate here!!

Thanks again!
Luke / QLD.

27th March 2013

Wow that was quick, I order my system online on the Tuesday afternoon and had it shipped the next day complete? Thats Unreal
You Guys ROCK! RIO # 1 !! I will be buying again!

Mark Stevenson / SA.

16th March 2013

Hi Guys,

Just got my Theater System Installed by your firm, and after being everywhere and I mean everywhere you people have seriously come up on top!
From the consultation with both Paul and Rob to the professional Installation by your Technicians, I can at the very least say we are STOKED !
We will recommend you guys to everyone we know and would now consider you guys as our ONLY AV store !!!
Keep up the exceptional work and professionalism! RIO all the way!

Tony / Brighton Melb.Vic

8th January 2013

Hi Paul,

Thanks very much - the units arrived today - yet to open the box and set up but very much looking forward to it. I will certainly mention your store to others and be back for future requirements.

Best regards

30th December 2012

Hi Paul,

I'm the guy who rang Saturday afternoon because he couldn't get colour on his TV (only black & white) for Yamaha MCR-840.
THANK YOU SO MUCH for your help in getting my wiring straight - instead of a five-minute trial to see/hear how a DVD would go on my new system, I just had to keep on watching "Out of Africa" all the way through. Cheers,

Nick Morris

20th November 2012

Dear Paul,

Thank you for your prompt and efficient service in regards to Rio's website service. I purchased a set of Sennheiser RS180 headphones at a very tempting price (a 10% discount and delivery costs paid for). They have arrived quickly and safely. Thank you for the way that they were packed.
I heard of Rio through a friend who has visited the store and purchased some hifi components which where competitively priced and told me of his positive experience.
I saw an add in the Age (Green Guide) last Thursday and saw the 10%/20% off stock deal through the website.
Recently I have been looking at purchasing the RS180, especially now that it is a superseeded model and prices have dropped. I must admit, Rio's offer has been the best that I can find -without the need to visit stores in Melbourne, particularly the free delivery costs on top of a tempting discount.
As I live about 120km away from the Thornbury store, I wasn't too keen to visit and discover that you may not have a set in store and if I come back a week later, you may have it in stock. I have had that happen to me a few times when visiting Melbourne hifi stores. Hence why I like the Rio website offer/deal. I wasn't sure if the item was currently stocked or when my order would be filled out. So I was plesantly surprised, not only with the email from you in regards to the order, but that I can also track the parcel and know what day it was going to be delivered. THAT is excellent service! You have also saved me time and fuel/parking costs. I will mention the service to others and I will be keen to do further shopping through Rio when the need arises next.

Warm regards and once again thank you for your diligence and service.
Peter Taxiarhopoulos / Buninyong Victoria.

11th October 2012

An expression of thanks. Dropping by Rio at 4.30 on a Saturday afternoon, on the hunt for a TV to replace 'old faithful' didn't disappoint: The Philips set I ended up purchasing after a very straight-forward, low pressure discussion with Paul was up and running in my house less than an hour later and my only regret is I didn't drop by Rio earlier! A great TV with a great warranty at the right price - something tells me Santa will be dropping by Rio on his way to Preston this year...

Kind regards,
Jason Berman and family
PS If my kids had their way, I would have been walking out with one of your project packages!

9th May 2012

Some might say it's never been a harder time for consumers in the field of Home Entertainment/Home Theater with rapid and ever changing technologies and components and cabling requirements etc. Having worked in the Audio Visual industry for 15 years I was 'across' most aspects however due to time constraints and the need for new components I found myself needing a helping hand with updating my home theater and it's many functions and correct cabling needs. Put simply, I needed everything to 'just work' with no fuss and reliability. After some very bad experiences and terrible luck with my choice of some local AV companies I turned to Rio Sound and Vision as a last ditched effort to resolve problems and in the hope of good service - a far cry from what I had been experiencing. What I found right from my first contact with Rio was the extreme antithesis of what I had been experiencing for months.
The staff on every level from management to installer were/are so far ahead of the competition it almost defies comment. I was advised and helped on every level in respect to what I needed and answers for my questions with absolutely NO HARD SELL. Rio provide an exceptional full service that does not even compare to other companies in the industry. Rio's willingness to help, advise and serve cannot be matched in my experience in terms of knowledge, friendliness and 'no fuss' solutions,installations and best of all trust.
The level of customer care you receive from Rio is a credit to them. Their friendly, professional service is far and above others in the Audio Visual industry. If only I had turned to Rio first! Thank you Rio - I simply cannot imagine going elsewhere for my AV needs in the future. Rio's service is exceptional in every way a consumer could hope for.

Rohan / MadMan Entertainment / Preston

14th April 2011

Hi Paul,

Just a brief note to thank you for your prompt service - the amp turned up today and I had the pleasure of setting it up this evening - all looks to be working well, networking active, using internet radio, controlling with the web console as well as iphone yamaha app. And it looks great, will wind it up more tomorrow when the kids are awake.
Thanks for your help, and thank you Yamaha for what looks to be a great product.


13th April 2011

Hi Wanted to say a sincere thank you to Rob Surace for his help at the Thornbury store and to the gentleman AK who did the work at my mums house on Thursday afternoon (Marj Johnston) He was very thorough and very helpful Nice to get that sort of service

Thanks again

6th April 2011

Hi Paul,

My sincere thanks to yourself and Ivan. Your sales support and guidance is most impressive. I will recommend you widely and offer my support in any way I can.
Ivan was timely, neat, helpful and efficient with a high level of professionalism. Please thank him for me as well.
I cannot express my thanks enough from start to end. I am very happy with the package. Looks and sounds just as we wanted.
With this standard of service and value your business will continue to grow and achieve success in the market.

Paul McNamara

18th August 2010

Hi guys, thought i should drop you a line to thank you for all your help and installation of my new home theatre Yamaha YH394 system with Blue Ray and LCD Television. It sounds great with everything hooked up and the installation was a " top job". Cant believe a mid range sysytem can sound so "Big " and so affordable. Very proffessional job and i have already spread the word to my mates about your service and prices and i am sure they will drop in and have a look at what you offer. Once again great service and great prodcut.

Michael Cawthan / Epping Vic

5th August 2010

Hi Michael,

Your installers came in on Thursday as arranged and installed the projector, screen and sound system, the guy's did a great job ( I know that it wasn't an easy install ) and I just thought I would let you know that we are very happy with the whole transaction and the system is exactly what we wanted.
Thank you for your assistance answering my questions and in choosing the all the right components as well as your prompt service.

Peter Evgeniadis / Taylors Real Estate Agents

12 May 2010

Hi Paul,

I just wanted to say thank you for all of your help in the last few weeks. I am very happy with the equipment, the Amp is great and TV is awesome. The service has been fantastic, thank you for putting up with my many questions and phone calls. You guys are by far the best Home Theatre Specialists in Melbourne !

Best Regards,

17 December 2009

Dear Paul,

After 2 weeks of thoroughly testing the system purchased from you guys, we are very still very impressed by it. A special thanks to the two installers, who were very professional and easy to deal with.
All in all I wanted to say a big thanks for the great service provided. If we ever want to update we sure know where to come back to

Linda & Michael Griese

Thursday, 14 January 2010

Hi Paul,

Just a quick email to once again say thank you for your fantastic service in assisting me in finding a suitable amp for my speakers. You guys were not only well priced, but BY FAR the most helpful people of all the home cinema specialists I spoke with (all over Melbourne). I look forward to shopping with you guys in the future, and also recommending you to friends. I might actually visit you for an that iPhone/iPod dock soon!
Thanks again.

Kind Regards,
Tim Jackson

Thursday, 3rd December 2009

Dear Paul,

After several months of research and shopping around for a home theatre package I was starting to become disheartened with retailers trying to sell me products that didn’t suit my requirements. On a recommendation I visited your store and was immediately greeted with professionalism and great customer service that extended all the way through my experience dealing with Rio Sound & Vision. I was highly impressed with your approach that involved gaining an understanding of my requirements which included my room size, my primary media, and most importantly, my budget! Not only did you provide me with a great home theatre package but you also provided me with the best advice on preparing the room to gain the best possible experience. I would also like to make special mention of Ivan who took meticulous care during the installation process. He consulted with me during the process to ensure the final set-up was exactly what I wanted. And the result was far beyond my expectations! Absolutely awesome! Thanks again for all your help in making sure I now have the home theatre system that I always wanted, and more!

Kind regards,
Barney Bodroza / Business Analyst, H.J. Heinz Australia

Wednesday 28th October 2009

Hi Paul, Just a brief note to say thankyou for organising a great home movie system with minimal fuss and bother. It works perfectly, looks and sounds great. The installers were great guys who really know their stuff.

Best Regards,
Stan Osman

Friday, 20 March 2009

Dear Paul, I just thought I would send you a quick note to thankyou for your kind advice and hard work. As mentioned I shopped around before purchasing my home cinema and I was very disappointed with several stores that tried to sell me items that I didn’t want and were well above what I wanted to pay. As I am in sales myself I appreciated your honest approach in advising me on the projector and package that you did. Also the installation done by Tim was fantastic. Although we had a few hiccups with the installation ( none of which were your fault ) they were addressed on the spot and I have been delighted with the end result.The clarity of the picture and sound is superb for the money I spent. Thanks Again and I will be more then happy to send you any of my clients if they are looking to install any Audio/Visual equipment.

Adam Brien / Sales Executive, Australand

Wednesday, 25 March 2009

Hi Paul,

Paul Riachi and his team of professionals at Rio sound and vision were asked to quote on installing CCTV in to our factory based in Dandenong, Victoria.  After  our initial discussions I was asked to fax  plans of the factory along with exact requirements to them. That  very same day I had a technician at our factory doing a site inspection and assessing the amount of cameras required and where they needed to be placed in order to get maximum efficiency. Within two days of getting the quotation we had two technicians installing our cameras that work perfectly. I now have the peace of mind of having a second shift working throughout the night that our staff are working efficiently and wherever I travel throughout the world I can have remote access to the operations of the business.
Thanks to Paul and the team at Rio Sound and Vision for a fantastic experience.

Kind Regards,
David Torelli

CEO, High Caliber Line of Australia P/L

Dear Paul,

I called on Rio Sound & Vision to help supply our stores with a funky modern looking TV for our Kids stores and I haven’t looked back. I was far too busy to have any focus on this so the Rio guys went into our stores and looked at exactly what would suit our brand. They recommended the right TV, right size, and the right colour that fit within the décor of our stores. They even came out and installed all of our TV’s to ensure they were positioned correctly and showed all our team members how to use them. The service has been outstanding. Even when we had an issue, the RIO technicians came out, fixed the problem and we’ve had no issue since.
I would definitely use Rio Sound & Vision again and would absolutely be recommending them to anyone I know that is looking for a specialist in this field.

Denise – Marketing Manager / Adairs Retail Group Pty Ltd.